How to add or remove employees from my subscription?
DeskTime uses a user step based pricing system. To change your plan to a different amount of users, go to Settings -> Billing and look for the button Add more.
In the pop-up window, select how many employees are you looking to track with DeskTime. Use the slider or write in a number in the marked box. The billing calculator will automatically calculate the Upgrade fee and the upcoming subscription fee.
If you wish to change to a smaller amount of users, make sure that you have removed employees beforehand to match the target user step in the Pricing. You can read how to delete or archive employees here.
- During the month, new users can't be added beyond the current pricing plan. DeskTime admin/owner has to upgrade the account and pay for the remaining days of the month first.
- A downgrade can be done anytime during the month; however, admin/owner has to reduce the number of users first. No refund will be provided.
- If DeskTime is not able to charge the payment method, when upgrading DeskTime account, new members can not be added.