We’re switching to per-user pricing

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Per-user pricing banner

We are very excited to announce that we’re introducing per-user pricing! As far as the SaaS (a.k.a. Software as a Service) business goes, per-user pricing is one of the most used models out there. It’s probably pretty self-explanatory, but the per-user pricing model allows businesses to charge their customers based on the number of individuals using the product. 

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Until now DeskTime allowed you to choose pricing plans based on specific user count amplitudes so companies could have a certain leeway if they needed to add a few new users but didn’t want it affecting their budget. One of the pros of this pricing method is the fixed price. A con, on the other hand – that sometimes means paying for inactive users. There’s also the fact that when you outgrow your current plan, switching to a bigger plan causes a hike in price, which often requires additional budget planning. per-user pricing is a straightforward system that’s easier to understand and manage.

Keep reading to find out:

How does the per-user pricing model work? 

Man exploring how DeskTime per-user pricing works on his computer.

In a nutshell, the per-user pricing model is an easy way to calculate how much you’ll pay based on the headcount using the product. It’s just as simple as it sounds – a single user pays a fixed monthly price. If you add another user, the price doubles, and so on. No hidden fees or hard-to-predict costs. This is great for adopting a product quickly across your organization. 

What about paying per-user vs per device, you might ask? Well, for us it’s a no-brainer because we feel users should have the right to use DeskTime from anywhere and at any time – be it their work computer, home laptop, or mobile phone. So the new pricing policy will in no way confine you to just one single device. We also believe that per-user pricing makes it extremely easy for customers to understand what their monthly subscription buys them. It allows better budget planning and overall it provides everyone with a more flexible model because you only pay for what you use. 

What it means for existing customers

We’re always working on new features and ways to improve DeskTime’s user experience, and this is just one of the steps to get there. We will still keep supporting the current pricing option for existing customers. We’re also updating our prices along with the introduction of the per-user pricing model so all subscription plans will now be billed at a new monthly price

As for what’s to come, here’s what pricing plans DeskTime has in store for you. There will still be a free option, also known as the Lite plan that offers DeskTime’s basic features free of charge for single-user accounts. Plus, the three paid plans – the Pro, the Premium, and the Enterprise. The only difference now is that with per-user pricing you’ll be able to add user by user as you need them, instead of paying for predetermined user packages. 

DeskTime pricing plans.

Here are the price changes to existing plans and per-user pricing:

Lite – 0$ per user per month

The Lite plan is a bare-bones version of DeskTime, providing the basics of time tracking for single-user accounts. That means that this plan is not for teams but for personal time tracking.  The most important aspect of the Lite plan is that it can only have one user and that it’s still totally free. This plan will not be affected by the new per-user pricing model. Users on this plan can only track time spent on programs and applications and not websites and different URLs. The Lite plan includes features like automatic time tracking and app and program tracking, as well as the opportunity to use the mobile app. 

Pro – 7$ per user per month

The Pro plan is the way to go if you’re looking to up your productivity game. It brings transparency to the workplace and is available for teams and their managers. With a variety of tools that help increase productivity and work time transparency, the Pro is a great starting point for smaller teams. It includes features and personal scheduling tools such as automatic time tracking, the Pomodoro timer and private time, project and task time tracking, custom reports, integrations with popular project management tools, and more. 

Premium – 10$ per user per month

The Premium plan is a great tool for workforce management. It encompasses all of the features in the Pro plan accompanied by additional tools to make team management easy and transparent. This includes absence and shift scheduling, offline time approval and even invoicing that consolidates multiple company functionalities like human resources management and accounting into one place. This has the potential to save massive amounts of money for companies and freelancers alike. Another great feature to benefit from is the optional screenshots. You can choose to blur screenshots to ensure privacy – this way only the app or website being used is visible. Unproductive actions are highlighted so you can easily see the employees who are doing work-unrelated things while on the clock. The Premium plan is ideal for those teams that are looking to step up their productivity game and diving into data-back decisions regarding how time is spent.

Enterprise – 20$ per user per month

The Enterprise plan shines a light on customization and security. It includes all of the features from the Premium plan and adds additional services that are important for larger corporations. This includes unlimited projects, tasks, and data history, as well as custom API functionality and VIP customer support. That means that no data will ever be lost, and you’ll get prioritized query response as well as a personal, assigned concierge who is available to offer quick support. DeskTime will also offer integrations in accordance with any custom internal solutions your company has in place and has built. 

You can look at the full feature comparison side by side for all the plans:

Feature comparison side by side for all the plans.

How to switch to the per-user pricing model

If you’re a new DeskTime user, you’ll already be on the per-user pricing plan as soon as you finish your free trial and add a payment method. Existing DeskTime accounts however will have the opportunity to choose between the current and the new per-user pricing model. 

If you’re already on one of DeskTime’s subscription plans, you’ll be able to prolong your subscription for your current plan as long as you wish and stick with the predetermined user count packages. 

To switch to per-user pricing, all you have to do is sign in to My DeskTime, go to Settings → Billing. You will see a window at the top of the page with information about the new pricing option. To activate the per-user pricing plan, simply click “Switch to per-user pricing” and follow the next steps.  You are welcome to switch to the new pricing plan at any time, but bear in mind that this switch can only be carried out once. 

Instruction on how to switch to per-user pricing.

We hope these improvements will make DeskTime even more user-friendly and simple to use. Fair Billing allows accounts to pay for the exact number of DeskTime users besides you can add a single user without a rapid price increase. We’re also rolling out new features soon so stay tuned!

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