Is IT process inefficiency costing your business?
McKinsey research shows that employee unproductivity can cost a median-size S&P 500 company between $228 and $355 million annually. With DeskTime, you can save thousands of dollars by maximizing resource efficiency and leaving these challenges behind.
Advanced project tracking for IT teams
DeskTime offers critical insights into IT project duration, aggregating time on parallel projects. Easily see the effort invested and individual contributions. This is vital for high-cost IT teams, ensuring optimal resource allocation, accurate billing, and efficient cost control.
Internal, maintenance, and administrative cost accounting
Analyze time spent on hardware deployment, system configuration, and security patching. Break down activity times (testing, documentation, coding) to improve task delegation and prioritization. Track managed services data to find time-saving improvements and optimize internal IT operations.
Accurate CapEx and OpEx hour tracking
DeskTime's detailed time tracking helps precisely categorize IT specialist hours as CapEx or OpEx. Organizations can make informed financial decisions regarding asset capitalization, tax optimization, and accurate financial reporting by logging time on specific tasks.
Optimizing software licensing and usage
DeskTime reveals your team's software utilization. Analyze actual usage patterns to eliminate wasteful spending on underutilized licenses. Identify inactive software, reallocate or reduce it, and achieve significant cost savings by optimizing your purchases.
Real-time activity monitoring
Quickly detect idle time, distracting apps, or suspicious behavior. This is crucial for cybersecurity and compliance-heavy environments, helping IT teams maintain vigilance and ensure secure operations. It allows for the prompt identification of potential risks or policy violations.
Productivity benchmarking
Compare individual and team performance effectively across various offices or departments, such as system administrators versus developers. This helps identify top performers and areas for improvement and sets realistic productivity goals for IT staff, fostering healthy competition.
Supporting SLA compliance
Ensure IT specialists adhere to crucial Service Level Agreements (SLAs) through timely responses and efficient resolution efforts. Measure support ticket resolution times and optimize workflows for helpdesk, field service, or internal tech support teams, enhancing service quality.
Unified reporting across global offices
Utilize centralized time tracking to monitor and compare branch office productivity in different countries or service lines. Use these reports to communicate IT team capacity and workload to project stakeholders, clients, or managers, improving transparency.
Enhancing client transparency
Share detailed time logs with clients to increase their trust and accountability significantly. This is especially beneficial for long-term retainer or outsourced projects, providing clear evidence of work performed and fostering stronger, more reliable client relationships based on openness.
