Serious BPOs track everything.
Automatically.

Your clients expect proof of performance. Your managers need visibility across every shift. Now you have it.

Here's what DeskTime does for BPOs

Close the operational gaps that cost you clients, margins, and good people.

Increase client trust

Deliver accurate billing records, proof of work, and SLA adherence reports. Give clients the transparency that turns contracts into long-term partnerships.

Extract maximum efficiency

Get a bird's-eye overview of your agent utilization and assign workloads to achieve more with the resources you have, productively and on time.

Retain your top agents

Build a workplace that maintains high performance while respecting employee work-life balance, addressing burnout risks early, and avoiding micromanagement.

730K+

Users trust us

330M+

Hours tracked

30%

Productivity boost

Built for how BPOs actually operate

With just one tool, you can swiftly address six challenges faced by every BPO, from client billing to hybrid team management.

Accurate client billing

Eliminate billing disputes and protect revenue on every contract. DeskTime automatically tracks time, generating proof of work for your clients without the effort of manual timesheets.

Automatic time tracking

Non-intrusive employee monitoring

Get accurate insights on what your in-office and remote employees are working on, without overwhelming them with surveillance or micromanagement.

URL & app tracking

Shift and absence management

Plan and manage agent shifts in one place. See who's out, who's online, and how headcount maps to client SLAs—without juggling spreadsheets.

Shift scheduling

Client-ready reports

Export detailed time and productivity reports at any moment. Give clients the transparency they demand without having your managers spend hours on it.

Reports

SLA compliance tracking

Spot bottlenecks before they become penalties and demonstrate SLA adherence to clients with logged data. Create or import tasks or projects, and track time spent on each separately to measure efficiency.

Project tracking

Agent utilization & burnout prevention

Get accurate data on employee productivity to spot low performers or early signs of burnout. Optimize workload by identifying overworked or underutilized agents.

Productivity calculation

Case studies

Real teams, real results

“

“We used to have ten people managing a project. After introducing DeskTime, we need eight people doing the same amount of work. That’s a 20% increase in efficiency.”

SD

Sam Davis

Hire Live Support

Read full case study

“

“We are able to ensure that every employee checked in at the regular time, as well as spent their time well. Using DeskTime, we've seen the average productivity rise by 50%.”

KF

Khondaker Zahin Fuad

Riseup Labs

Read full case study

Become a more efficient BPO

With DeskTime, your BPO would enjoy increased productivity, more accurate time tracking, less administrative work, and better workforce utilization. Calculate your potential ROI in just a few seconds!

Select your plan
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Pro
Best for small teams and start-ups
$ per user/month
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Premium
Best for hybrid and growing teams
$ per user/month
Selected
Enterprise
Best for large organisations
Custom pricing
Number of employees
Your company’s industry

Industry helps us estimate the productivity increase you will gain based on the experience of our clients.

Average hourly salary

To estimate the value of the time your team gains from improved productivity.

USD

Annual return

$

Potential increase in productivity

%

Annual ROI of using DeskTime

%

Get peace of mind with DeskTime

Get started Book an Intro

One tool, four audiences

From the boardroom to the operations floor, DeskTime brings measurable value to everyone in your BPO.

CEO / COO

Protect margins. Win contracts.

Data-backed productivity proof lets you demonstrate operational value to existing clients and differentiates your pitch to new ones.

OPERATIONS

Full visibility across every shift.

See exactly what agents are doing in real time, both on-site and remote, without relying on floor walks, surveillance software, or manual check-ins.

FINANCE

Billing without disputes.

Automated hour logs create an airtight record for client invoices. No more contested timesheets or reconciliation headaches.

HR

Less admin, more strategy.

Automate attendance tracking, timekeeping, and absence management across hundreds of staff, and free up HR time.

Reach your goals with DeskTime

Time tracker trusted by 50K+ businesses and embraced by 730K+ users.

Start free trial
Try free for 14 days. No credit card required. By signing up, you agree to our terms and privacy policy.

Works with your existing workflow

DeskTime integrates with many widely used business tools to instantly enhance your workflow with automatic time tracking insights.

Project management

DeskTime syncs with tools like Asana, Jira, and Trello to easily track time and resources spent on each project or task.

Calendars

Sync in-person meetings and appointments from Outlook or Google Calendar to automatically log them as work time.

Zapier

Connect DeskTime with Zapier to use more than 9000 business tools as triggers to automatically create a new task or project in DeskTime.

Explore all DeskTime integrations
Illustration of the dashboard in the DeskTime work monitoring software

Explore our Demo account

Want to see the ins and outs of DeskTime before signing up?

Try out our free Demo account!

Discover DeskTime

Private & secure automatic time tracker for BPOs

DeskTime is designed to respect employee privacy and data security while providing maximum business value to your BPO.

Data minimization

DeskTime gathers only what is necessary to track time and productivity: active apps and websites on the device, with optional screenshots and IP address tracking. It does not record the screen or log keystrokes. This way, your company can get accurate insights about employees without invading their privacy.

Privacy-focused features

For added privacy, DeskTime includes Private Time, which lets employees pause all tracking on the device when they need to work with sensitive data or personal information. In addition, the optional Screenshots feature can be configured to capture blurred images that reveal general activity insights without accidentally exposing sensitive data on the screen.

Enterprise security

DeskTime fully complies with GDPR, ISO 27001, and ISO 27701. The data is encrypted both at rest and in transit, and we work with trusted cloud partners to ensure a high level of data security and more than 99.95% uptime.

Don’t take our word for it

Want to hear from our users? Discover their reviews on G2.

Marc Miquel

Senior User Researcher, Enterprise

"Desktime helps me stay productive and to limit time"

"I know that at the end of the week, I want not to exceed a certain number of hours, but I also set myself some productivity % goals (time focused on certain apps / total time). I have used it for more than 7 years."
Sreejith B.

Assistant Manager, Mid-Market

"Efficient time tracking and productivity insights with DeskTime"

"I am an IT admin as well as a project lead. My job is to monitor and manage my employees, who mainly work from home. With DeskTime, we can measure their productivity, monitor their worktime activity, and evaluate their performance based on their time efficiency."
Diego Carballo

CISO, Mid-Market

"Highly efficient tool"

It allows me to see where I spend my day, find opportunities to improve my productivity, and balance my work with necessary breaks. It’s a tool that gives me clarity without being intrusive. It also allows me to control my work team and measure their level of productivity.
Portrait of Tarun, a DeskTime customer and reviewer
Tarun S.

Head of Product, Small-Business

"Amazing choice for tracking performance of employees"

DeskTime provides valuable intelligence and support for managing our distributed teams. It offers easily digestible performance metrics for our remote employees. Their competitive pricing further solidified our decision.
Portrait of Abhay, a DeskTime customer and reviewer
Abhay Singh Rana

UI/UX Designer, Mid-Market

"Perfect activity tracking"

It helps our company's hybrid culture by tracking the productivity of every employee working from home and generating weekly reports to review everyone's performance accurately. The software also helps employees focus more on their tasks without being distracted by unproductive apps or sites.
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Verified User

Computer Software, Mid-Market

"Efficient and user-friendly time tracking tool"

With its detailed reports and automatic time tracking, we can optimize workflows, improve project planning, and ensure accurate billing for client work. This has led to better productivity insights, more efficient time management, and enhanced team performance overall.
Natasha Sierra

Practice Manager, Mid-Market

"Has improved our staff's productivity"

DeskTime assists us in monitoring productivity, tracking time spent on tasks, and identifying workflow inefficiencies. It provides valuable information, which supports better team management and accountability.
Parminder Singh U.

CEO, Mid-Market

"Efficient time tracking and productivity enhancement with DeskTime"

With DeskTime’s automatic idle time and break detection features, we easily monitor the work-life balance within teams. It eliminates the need for manual reporting, leaving no room for error.
pages/homepage.content.testimonials-alt.client-image
Verified User

Computer Software, Small-Business

"One of the best tools for remote teams management and instant reporting."

I really like that it has clock-in, clock-out, and holiday management. It's easy to use, and I implemented it very fast. The support that I was offered was great!

Frequently asked questions

WFM tools like NICE or Verint track queue adherence, not desktop behavior. DeskTime adds app and URL-level visibility that WFM platforms don’t provide, so you see what agents do between calls and accurately measure their productivity, not just whether they’re logged in.
Yes. Screenshots are fully optional and configurable at the team or user level. You can disable them entirely, restrict which applications are captured, or set blur levels to protect sensitive screen content. In addition, DeskTime includes Private Time, which can pause all device tracking (including screenshots) while it is active.
Yes, DeskTime reports can be easily exported in multiple formats and are designed to be client-presentable. You can customize date ranges and what data is exported, and save them as repeatable templates for one-click exports.
It was built for exactly this. DeskTime will accurately track work time and productivity for in-office and remote agents alike. With the shift scheduler, you can see who is planning to work from home on what days, and the IP location tracking lets you see where they are working from.
To start using DeskTime, you just have to install a lightweight desktop app on the work device, and time tracking will start automatically. Bulk onboarding is straightforward, and the recommended approach is to start with one team on a free trial, let the results speak for themselves, then expand from there.
DeskTime’s robust shift scheduler allows you to schedule employee shifts and assign their work hours, making it ideal for teams who work in different time zones or have day and night shifts. DeskTime will automatically log their attendance and measure their productivity and effectiveness during their specified work hours.
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